Frequently Asked Questions
Everything families ask us about starting care in Maryland — timelines, caregiver matching, pricing, and long-term care insurance. Don't see your question? We'll answer it on a free Care Roadmap call.
Getting Started
How quickly can care start?
Most families have a matched caregiver in place within 2–3 days of the free Care Roadmap call. Urgent situations can often start sooner — let us know your timeline and we'll move fast.
What is the Care Roadmap call?
It's a free, no-pressure conversation with a nurse-led care advisor. We learn about your loved one's needs, your goals, your schedule, and your budget — then build a personalized care plan and explain pricing. There's no obligation to start care.
Is there a minimum visit length?
Yes — visits have a 4-hour minimum. Companion care starts at $36/hour and personal care at $38/hour, with transparent pricing up front so there are never surprises.
Which areas do you serve?
We serve families across Howard, Montgomery, Anne Arundel, Baltimore, Harford, and Prince George's Counties in Maryland.
Care & Caregivers
What's the difference between companion, personal, and skilled nursing care?
Companion care is non-medical — conversation, errands, meal prep, and a caring presence. Personal care adds hands-on help with bathing, dressing, grooming, and mobility. Skilled nursing brings licensed RNs and LPNs for clinical tasks like wound care, injections, and medication management.
What if the caregiver isn't the right fit?
Our CareMatch Guarantee means we'll rematch your loved one with a different caregiver at no charge — no questions asked, no waiting. The right personality match matters more than anything.
Are your caregivers trained for dementia and Alzheimer's?
Yes. Our memory-care caregivers are trained in structured routines, gentle redirection, communication techniques, and safety for wandering — designed to reduce anxiety and preserve dignity.
Is there oversight from a nurse?
Every care plan is designed and monitored by a Registered Nurse. Your RN adjusts the plan as needs change and keeps standards high throughout.
Insurance & Payment
Do you accept Medicaid or veterans benefits?
We accept Medicaid waiver programs (not standard Medicaid) and help families navigate veterans benefits (such as the VA Aid & Attendance pension) that may help cover in-home care. Talk to us about your situation during the Care Roadmap call and we'll walk through your options.
How is private-pay billing handled?
We bill weekly with transparent, upfront pricing — no hidden fees. You'll always know exactly what care costs before it begins.
Still have questions?
A nurse-led care advisor will walk you through everything — no pressure, just honest answers. Most families have care in place within 2–3 days.